Cart Recall support

For help, use the support contact listed on Cart Recall’s Shopify App Store page. Include your myshopify.com store domain and a short description of the issue. Never send passwords or verification codes.

Common checks

• Confirm automatic recovery is enabled.
• Confirm the checkout contains a customer email address.
• Check Recoveries for pending, sent, recovered or failed status.
• For billing questions, include the billing event date and amount—never customer details.

Privacy requests

Customer data requests should be initiated through the merchant’s Shopify privacy workflow.